Common Support Topics
- LiDAR / RoomPlan scanning, saved floor plans, and reloading plans.
- Wi-Fi survey points, download speed, latency, jitter, packet loss, and heatmap results.
- Advanced controller setup, including Aruba Instant controller connection.
- PNG / SVG export, 3D preview, and floor plan management.
- Subscriptions, purchase restoration, and floor plan limits.
When Reporting an Issue
- Please include your iPhone or iPad model, iOS / iPadOS version, and app version.
- Describe the screen and steps that led to the issue.
- Tell us whether advanced controller testing was enabled, plus the controller brand and version.
- Attach screenshots or error messages only if they are safe to share. Do not send controller passwords or sensitive credentials.
Important Limitation
iOS does not allow general apps to read Wi-Fi RSSI directly. Standard tests use real transport indicators such as download speed, latency, jitter, and packet loss. Advanced tests require a supported Wi-Fi controller configured and authorized by the user.